Privacy policy.

Privacy Statement

Chain Break
Effective Date: 01/01/2025

At Chain Break, we are committed to protecting your privacy and ensuring the security of any personal information you provide to us. This Privacy Statement outlines how we collect, use, store, and protect your information in accordance with relevant privacy laws and best practices.

1. Information We Collect

We may collect and process the following types of personal information:

  • Personal Details: Name, date of birth, gender, contact details (phone number, email, address).

  • Health and Support Information: Information related to your mental health, psychosocial needs, and support requirements (where relevant).

  • Financial Information: Billing details if applicable (such as for NDIS services).

  • Communication Data: Emails, messages, and other interactions with our team.

  • Website Usage Data: Information collected through cookies or analytics tools when you visit our website.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To provide support, coaching, and coordination services tailored to your needs.

  • To communicate with you about appointments, updates, and service-related matters.

  • To comply with legal and regulatory obligations.

  • To improve our services and develop better support programs.

  • To ensure the safety and well-being of our clients and staff.

3. How We Protect Your Information

We take appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, or misuse. These include:

  • Secure storage of electronic and physical records.

  • Restricted access to sensitive data, ensuring only authorized personnel can access it.

  • Compliance with data protection laws and industry best practices.

4. Sharing of Information

We do not sell or rent your personal information. However, we may share it with trusted third parties in the following circumstances:

  • With Your Consent: When required for referrals or additional support services.

  • Legal or Compliance Requirements: If mandated by law or to protect your safety and well-being.

  • NDIS or Funding Bodies: If relevant for the provision of services or funding claims.

5. Your Rights and Choices

You have rights regarding your personal information, including:

  • The right to access and update your personal data.

  • The right to request the deletion of your data where legally permitted.

  • The right to withdraw consent for specific data processing activities.

  • The right to lodge a complaint with a privacy regulator if you believe your data is being mishandled.

6. Contact Us

If you have any questions about this Privacy Statement or your personal information, please contact us at:

Info@chainbreakmentalhealth.com

We are committed to upholding your privacy and ensuring your information is handled responsibly.